Smart concierge for hotels
Your concierge, still awake at 3am.
Give every guest instant answers, personalised recommendations and effortless access to your hotel's services, without adding work for your team.
Guest, 23:40
“I'm hungry — what can I do?”
Room service runs until 23:00, so tonight I'd suggest the Terrazza Bar, open until 00:30 for light plates. Shall I tell you what's on?
The problem
Guests ask the same questions every day. Your team answers them every day.
Breakfast times, parking, luggage, the Wi-Fi password, where to eat tonight. HostMind answers instantly, so reception can spend its attention where it matters, and your own restaurant, spa and transfers get recommended at exactly the right moment.
How it works
From setup to first guest answer in an afternoon.
- 01
Configure your concierge
Add your hotel details, services and answers in a guided setup.
- 02
Guests scan the QR code
No app to download, no account to create, no waiting at reception.
- 03
The AI answers instantly
Grounded in your information and honest when something is missing.
- 04
Your services get recommended
Dinner, spa, transfers: offered at the moment the guest asks.
- 05
You learn what guests need
Conversations and missing answers, summarised for your team.
What's included
One excellent concierge. Nothing you don't need.
Multilingual conversations
Guests write in Spanish, German or Japanese and are answered in the same language, instantly. No setup, no translation step — even when your own content is written in English.
AI Smart Concierge
A concierge that answers in seconds, in your hotel's voice, at any hour of the night.
Hotel knowledge base
Your policies, hours and answers become the concierge's single source of truth.
Personalised recommendations
A short follow-up question, then a suggestion that actually fits the guest.
Hotel service discovery
Your restaurant, spa and transfers are offered first, naturally, never as an advert.
QR code access
One printable code for rooms, reception, the lift and restaurant tables. No app, no login.
Guest insights
See what guests ask for, and which questions your concierge could not answer yet.
Custom hotel branding
Your logo, colours and welcome message. It feels like your hotel, not like software.
Signature and above
WHERE YOUR DATA LIVES
Your guests' data stays in Europe.
- Hosted in Ireland, within the European Union. Never moved outside it for storage.
- You choose how long conversations are kept. They are then deleted automatically.
- A data processing agreement, ready to sign, published openly rather than sent on request.
“I started in hospitality at fifteen, on my first internship, and spent the next decade in food and beverage — from small family-run hotels to large properties. The problem was always the same, and always worse in the smaller houses: guests have questions at every hour, and there is never enough staff to answer them all. HostMind AI is my answer to that.”
Margaux Dubois, founder
Make every stay more effortless.
Set up your concierge, print one QR code, and let your guests ask anything.