Help centre
Support for hotel teams
Answers on setup, billing and the concierge, plus a direct line to our team.
Staying at a hotel? Please contact the hotel directly — we do not handle guest enquiries.
Frequently asked questions
How do guests access the concierge?
Guests scan your hotel's QR code or open your concierge link in any browser. No download, no account, no password.
Which languages are supported?
The concierge recognises the language the guest writes in and replies in that language, even when your content is written in another one.
Is guest data secure?
Yes. Conversations are isolated by hotel, stored securely, and never used to train models. You can delete conversation history at any time.
How quickly can I launch?
Plan an afternoon: add your hotel details, services and a few common answers, then print your QR code.
Can I change or cancel my plan?
You can upgrade, downgrade or cancel from your Billing page at any time. Changes take effect on your next billing date.
What if the concierge doesn't know the answer?
It answers honestly and logs the question for your team. You add the missing answer, and the concierge learns it immediately.
Get in touch
Our team supports hotel owners and staff with setup, billing and technical questions.
Email us
support@ai-host-mind.comSupport hours
Monday to Friday, 09:00 – 18:00 CET
We typically reply within one business day.